Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Stratford-upon-Avon
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Stratford-upon-Avon collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Stratford-upon-Avon is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Stratford-upon-Avon and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, phone number, and email address
• Health information: Medical history, current medications, weight, BMI, and other health data necessary to provide safe pharmaceutical care
• Identity verification: Information required to confirm your identity before dispensing prescription medication
• Payment information: Billing details processed securely through our payment provider
• Communication records: Correspondence with our pharmacist or support team
• Technical data: IP address, browser type, and website usage information collected automatically

3. How We Use Your Data

We use your personal and health information for the following purposes:

• To assess your suitability for weight loss treatments safely and appropriately
• To dispense and deliver your medication, with delivery completed within 1 working day once approved by our pharmacist
• To maintain accurate patient records in line with our professional and legal obligations
• To communicate with you regarding your treatment, consultations, or order status
• To process payments securely
• To comply with GPhC regulations, NHS requirements, and applicable UK law
• To improve our services and website functionality

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the processing of special category health data for the purposes of providing healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use essential cookies to ensure the website functions correctly, and analytical cookies to monitor site performance and improve user experience. You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to any third party. We may share your information only where necessary with:

• Delivery partners: To fulfil your medication order
• Payment processors: To complete secure transactions
• Healthcare professionals: Where referral or clinical consultation is required for your safety
• Regulatory bodies: Such as the GPhC or relevant authorities where legally required
• IT service providers: Who support our website and patient management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with pharmaceutical and healthcare regulatory requirements. Payment records are retained as required by financial legislation. We securely dispose of data that is no longer needed.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All health information is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask us to delete your data where appropriate, and object to or restrict how we process your information. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us:

Pharmacy Weight Loss Stratford-upon-Avon
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.